5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the support that property managers want, but also often do not due to a lack of continuing excellent management procedures.
Safety guard companies are unlike any seller a property supervisor usually hires. If you hire a painter, you can see whether or not they are doing their tasks by taking a look at the walls. But when you hire a security guard business, how often can you determine whether the guard organization is performing their job including running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your guards. In the majority of cases they probably are, but it’s crucial to implement a system of verification and quality management to make sure that issues associated with the deficiency of performing these tasks do not begin to happen.
In this article we’ll talk five (5) easy actions to improving your safety guard service and attaining everything you picture as your ideal keyholding hertfordshire.
Display Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they can begin working as security guards. If your state is among these states, make sure your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security provider and ask yourself does it seem adequate.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another excellent way to display whether the guard is a good fit for your property is to conduct a brief”interview” to get a feel for the guard and also to describe your expectations. This initial dialogue can tell you a lot about what to expect from this shield and it provides you an opportunity to ask another shield if you think it is essential.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every shield to the business itself, in many cases the guard’s orientation to his assigned property is not as complete. We call the orientation to the assigned property”Website Specific Training”. Find out what your site specific training looks like:
• Can it happen at your premises?
• Who does the training?
• How long is each new officer trained?
• How long does the security firm double bank? (Double banks is the process of experiencing a seasoned guard working at precisely the same time as the new guard.)
• How thoroughly are your article requests clarified?
Determine the response to every one of the questions and be sure they match what you feel is adequate. You should even consider sitting in on your safety guard business’s orientation and also your site specific training to get an understanding of what goes into preparing a shield to work at your premises.
Protect supervision is among the main factors of very good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they begin to feel their job is not significant and they begin to see themselves as less of a region of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the two methods of remote supervision that prove most effective are:
If your guards must produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are on your premises. These tracking systems permit the security guard business to monitor the time and log the action of these guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the safety guard provider provides a way of earning sure each guard is safe and alert. By having guards check-in regularly together with the safety guard business, at least every 30 minutes, guards feel their security is important and being awake and alert is also an significant part their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out just what is occurring with your safety while you are not there. During these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to make sure they know their tasks. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be confident the consultant is not really a security guard business. If that’s the case, your audit is sure to turn up issues with your current security guard business.